Refund policy

Return & Refund Policy

At My Store, customer satisfaction is our priority.

• Customers can request a return within 7 days of receiving their order.
• Products must be unused, in original packaging, and in the same condition as received.
• Returns are only accepted for defective, damaged, or incorrect products.
• Change of mind, color preference, or size issues are not eligible for refunds unless otherwise approved.
• Customers must provide clear photos or videos of the damaged item within 48 hours of delivery.
• Once the returned item is received and inspected, refunds will be processed within 7-10 business days.
• Shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the error was made by our store